products and solutions
Mobile communication is advancing throughout enterprises of all sizes. The Short Messaging Service (SMS) has been globally available for more than 10 years now and offers a powerful and beneficial tool for enterprise communication. Despite different requirements by SME and corporate users the SMS proves to be a leading wireless communication medium that can be managed and integrated easily with existing IT environments. System requirements are very low, terminal devices widely spread and benefits of its use high. SMS is perfectly suited for ‘Mobile Alerts’ as well as ‘Info on Demand’ type of applications in an enterprise.
Corporate SMS Applications:
The existing installation scenarios and current trends show
and increasing demand for the following applications:
- Sales Force Automation
- Supply Chain and Logistics Information
- Management Information System
- Enterprise Network Monitoring
- Customer Relationship Management
- Mobile Office Applications
- High reliability and availability of the wireless medium used.
- High reliability and availability of the mobile enabling software used.
- Seamless integration of the enabling software into existing IT environments i.e. availability of various connectivity/interfaces and high flexibility.
- Comprehensive logging of incoming, outgoing, and undelivered SMS as well as system errors.
- Very strong security mechanism to prevent information access by undesired people.
- Ability of the mobile enabling software to send/receive SMS to/from GSM as well as CDMA networks.
- One single product that has a flexible and scalable design that allows deployment of variety of applications and also allows upgrade of the software to incorporate newer standards.
Advantages of using SMS for corporate applications are directly related to the advantages of SMS itself. SMS is a highly mature communication tool and guarantees a high level of availability and quality of service. Some of the advantages of SMS are as listed below:
- Although service providers do not guarantee delivery time frame for each SMSr, 95% of message delivery is almost instantaneous, thus making it ideal for alerts and notifications.
- Possibility of two-way communication, unlike radio frequency pagers, allows deployment of push messaging as well as interactive applications.
- Ability to identify the sender mobile phone number allows deployment of interactive work-flow applications. International delivery allows information accessibility irrespective of the location of origin/destination mobile user.
- Single international standard for SMS allows use of same enabling software to send information over multiple mobile networks (for example GSM to CDMA and vice versa).
- Growing popularity of mobile phones and availability of SMS capability on all mobile handsets means high reach.
- Growing reach of mobile networks gives high reach for SMS based information.
- Popularity and ease of use of SMS means virtually zero training requirements for mobile users.
- Quieter delivery of SMS as compared to voice calls makes it ideal for reaching mobile users without making them feel disturbed.
- Store and forward nature of SMS messaging allows messages to be stored in SMSC if the destination mobile phone is not reachable (either switched off or out of network). The message gets delivered when the mobile phone is reachable again (storage period in SMSC is limited by the maximum validity period setting of the service provider’s SMSC).
ProductiveT is here to help
Mobile enabling software products from ProductiveT are a result of years of interacting with various enterprises and understanding their exact needs. Features have been packed in to the products that make deployment of corporate SMS applications an IT professional’s delight.
For more information, contact us now